Sales & Return policy

ALL SALES ARE FINAL

By placing an order, you acknowledge and agree to the following terms:

• All sales are final. We do not accept returns, exchanges, cancellations, or offer refunds once an order has been placed.
• Each item is handmade and carefully inspected before shipment. All orders are securely packaged to help ensure they arrive safely.
• Once your package has been accepted and scanned by USPS, it is no longer under our control. We are not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged during transit.
• If your package is lost, stolen, delayed, or arrives damaged, you must contact USPS directly to file a claim. Any reimbursement for shipping-related issues must be handled through the shipping carrier.
• If your pen arrives with a manufacturer or craftsmanship defect (such as a pen that does not twist or function properly), please contact us within 48 hours of delivery and provide a clear video showing the issue. Once the defect has been verified, a replacement will be provided at our discretion.

Please note:

• Minor variations in color, glitter placement, beads, charms, or decorative elements are normal due to the handmade nature of each item and are not considered defects.
• We are not responsible for damage caused by misuse, accidental drops, normal wear and tear, or improper handling after delivery.
• Any deposit or partial payment made toward a custom order is non-refundable and secures your place in the production queue.

Thank you for supporting a small business. Your understanding of these policies allows us to continue creating high-quality handmade products while providing the best possible service.